favorite this post Door & Window Service Technician (Fargo, ND) hide this posting unhide

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compensation: Health insurance, HSA with company contribution, 401k with company match, company vehicle
employment type: full-time

Purpose: Provide superior field support on window and door products by performing service.

• Service and repair previously installed products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
• Follows established processes, making recommendations for process improvement; keeps current on product and installation process changes; recommends, and may write, technical tips for installation or service; helps maintain an updated service procedure manual
• Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.

• Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

• High school degree and valid driver's license with ability to obtain a DOT medical card; 2 or more years of window installation experience preferred
• Basic construction techniques; good knowledge of basic construction and building materials; basic knowledge of terminology of the construction industry
• Ability to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware
• Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions
• Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels
• Diagnostic skills: assessment, problem solving and decision making
• Initiative: ability to work independently; Flexibility: willingness to work variable work schedules
• Basic math skills, legible writing, basic personal computer skills in word and excel with ability to use a computer, iPad, or tablet for completing required paperwork, timecards, etc

• Company vehicle
• Excellent employee benefits package
• Health insurance
• 401K with company match
• HSA with company contribution

Apply today if you possess the following traits:
• You're self-motivated
• You're energetic
• You're dependable
• You're detail-oriented
• Have a "failure is not an option" attitude

This position is Monday through Friday. Valid drivers license required. The company will need this position to be eligible to obtain a DOT medical card once hired, provided by the company.

Begin your career with a company that truly believes hard work should be rewarded. Apply now by visiting our website at:
You can also email your resume to careers or give us a call at 1-800-743-3632.

An Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability or veteran status.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6507814533


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